The Challenge

At the start of AMP6, Anglian Water embarked upon several strategic transformation programmes. These were intended to enable the organisation to meet its business goals, and realise its desired customer outcomes. A common requirement and shared critical success factor of these programmes was access to high quality information and next- generation business intelligence. The board knew the demand for analytics was already outstripping supply, and that the business needed to be more mobile and agile so it could ride the wave of digital disruption. Could Enterprise Information Management really enable the business to become more proactive and productive, and deliver a better service?

How Aiimi Helped

Working with Anglian Water, Aiimi created an Enterprise Information Vision. This was supported/informed by an Information Charter and a set of Information Principles that are consistent with the organisation’s aim to improve its information management.

To deliver this vision, we developed four information strategies around Content, Data, Mobile and Business Intelligence. Each of these strategies included a roadmap to ensure Anglian Water benefited ASAP, while building a foundation for sustainable change.

As part of an EIM alliance with Anglian Water, Cap Gemini and CSC, we developed an integrated technology roadmap. We installed information governance, improved organisational capabilities, and co-developed demonstration areas. Our work with Anglian Water showed how a user-centred and agile approach can deliver better outcomes for users, stakeholders and customers. This work is ongoing.

"The EIM Alliance is established and is now focused on outcomes, with shared risk and reward for delivery of value back to the business. New governance around information management is helping Anglian Water to avoid point solutions, and increasing the value of its information assets."