Network Homes has tens of thousands of tenants. The company must hold data on each of them. Over time, this data became inaccurate - and sometimes would go missing. Network Homes needed to update and cleanse the tenant data in its CRM systems.
How Aiimi Helped
Working alongside Network Homes, Aiimi ran multiple workshops with tenants. We did this to design and develop effective, real-world data capture tools. Dynamic data banks were easily accessible via the Network Homes website and tenant’s portals were then created.
"Our end-user driven design approach enabled Network Homes to gather up-to-date tenant data quickly and easily, and thereby make better decisions that benefit all stakeholders."