Operations (Managed Service)

Aiimi’s operations managed service provides end to end delivery, catering for the entire operational lifecycle of a technology solution. Working within a service delivery framework, and interfacing with other departments that supply data and services to operations personnel, our team can:

• provide 2nd line support for queries raised by support teams/management
• maintain SLA’s, issue logs
• take responsibility for the upkeep, quality and timeliness of deliverables such as MI, reports and documentation
• ensure compliance to client policies and procedures
• apply a continual business improvement programme that identifies areas that can be industrialised, future proofed, further automated