Centre of Excellence - Managed Service Partner

Where a customer chooses not to run BAU operations for a discrete function, Aiimi can be responsible for recruiting, training, certifying and managing a team to execute day-to-day business operations. Aiimi has a proven track record in the building centres of excellence for customers, helping to build a long term, cost effective strategy for operational effectiveness of their IT solution.
 

Key Challenges:

• Managing multiple 3rd Party supplier and external company relationships
• Heavy reliance of key contractors and consultants
• Desire to increase accountability for delivery resources
• Speed to find quality skilled resource
• Retention issues of key resources
• Knowledge trapped in key individuals
• Need to develop long term strategic roadmap
• Permanent vs. variable resource, equating to cost vs. flexibility
• Rigid resource profile – needs of the business today will be different tomorrow

Our approach:

1. Examine the current organisation, skills profile and assess resources required to deliver to strategic plan
2. Leverage our award winning IT Recruitment company to staff the managed service team
3. Induction process ensuring we work to clients standards, policies and procedures
4. Probation Period – try before you buy
5. Onboard key contractors and TUPE key client resource into our team
6. Flexible Contract allowing for increase/decrease of resource and switch profiles of staff as and when the need arises
7. Clear lines of responsibility promoting greater accountability
8. ‘Collaborative insource’ option at the end of the contract – we build the equivalent capability in your team, TUPE key staff to client and ensure knowledge transfer is complete

Our goals are to:

• Development of a Centre of Excellence
• Build word class capability to provide world class services
• Long term partner to share accountability for successful delivery
• Reduction in risk
• Capture, transfer and collaboration of all client intellectual property
• Access to relevant skills quickly when they are needed
• Flexible workforce at a fair price
• Ability to reduce and grow headcount on demand