Opportunity Assessment
Organisations often know that their operations are not running as effectively as they could but struggle to understand exactly where to start. In short they find it difficult to see the wood for the trees.
Aiimi’s Business Transformation consultants are skilled at getting to the heart of an organisation’s problems, synthesising the symptoms from the underlying causes and delivering a concise set of justified recommendations.
All of our analysis is fact-based, established through tried and tested forensic analysis techniques, giving our clients confidence that the recommendations made can actually be achieved.
Our work to date has never demonstrated less than a 5 fold ROI and as a result we are willing to engage on a shared risk or guaranteed return basis.
Change Management
When companies undertake change it is common for staff affected by it to feel threatened. We therefore need to ensure they understand why the change is necessary and how it will benefit the company and themselves. Our transformation team plan carefully and considerately the activities that will be required to ensure a new way of working will succeed in line with new processes and technology.
Communication is key to the successful introduction of any form of change and using a broad range of tools and techniques, from face to face consultations to multi-media presentations, Aiimi is able to tailor the communications to meet each organisation’s needs.
Programme & Project Management
Aiimi believes in focusing Programme and Project Management on delivering the desired outcomes and not becoming a burden. To that end Aiimi uses a Prince2 ‘light’ methodology to establish and execute appropriate Governance so that the programme meets it objectives and the project is delivered on time, within budget and as effectively as possible.
Our project management methodology is tailored specifically for the implementation of Information Management projects and provisions for:
- Project Management Office
- Project planning
- Quality management
- Stakeholder and expectation management
- Issues and risks management
- Project reporting and escalation
- Change control
- Scope management
Customer Channel and Contact Management
There has never been a greater focus on the way in which organisations engage with their customers and the impact that this contact can have on customer loyalty and retention.
A key area of Aiimi’s expertise is in working with clients, across all industry sectors, in order to understand the nature of their customer interaction, the quality of their customer service and the opportunities to improve their cross-channel contact strategies.
Focusing on insight gained from customer contact we work with our clients to help them establish customer centric contact strategies whilst maintaining focus on operational efficiency.
It is all about offering the right service at the right price.
