Document Management for Chief Executives
Aiimi Local Government solutions are designed to accelerate the deployment of line of business solutions on top of corporate EDRMS platforms, thereby increasing the value of the investment beyond the typical use cases of reducing physical storage and increasing compliance. Each department within a council has specific and unique information management requirements that our solutions address. Aiimi solutions can be used as pre-packaged drop in products, or the basis for a bespoke solution.
Aiimi’s Document Management for Chief Executives allows councils to capture, store and manage the inbound and outbound correspondence that flows in and out of the council on a daily basis, as well as track responses and report on performance in what is a highly political area of the councils operations. The solution also allows the council to work with documents sent in by email and to access that information through the standard Office and Outlook applications as well as to publish appropriate open information to the council website and thereby improve interaction with the public.
Inbound and outbound correspondence between the Chief Executive of a council and an MP, citizen or business often has a time critical nature and should be tracked through to response. Often correspondence is an escalation of a matter being dealt with elsewhere in the council and therefore can be politically sensitive. All correspondence needs to be filed against the post and the person in the post at the time and tracked with any response recorded. Any EDRMS should be able to report on the volumes and state of Chief Executives correspondence in order to help the council achieve good turnaround in this area. Workflows manage the process of relating outbound correspondence to inbound and ensuring that the councils own KPI’s for responses are met, prompting the Chief Executives or members of their team with actions at appropriate points.