Strategic Review
The communication channels that an organization uses are often constrained by their ability to consume and manage the information that they receive. In turn this can hinder the organisation’s ability to innovate and change, locking them into inefficient working practices.
Our team of consultants can provide you with expertise and advice to ensure that you understand the ‘art of the possible’ – designing and defining the communication channels that best meet your needs, underpinned by the management and controls that the latest technologies can provide.
Our approach and methodology help surface priority areas where our solutions can deliver maximum value with the lowest risk. Our philosophy helps customers balance immediate benefit with optimal total cost of ownership.
ECM Solutions
With document and content management being such an integral part of effective business operation it is important that an organisation embeds its use within its end to end business processes.
Aiimi works closely with its customers in order to design, build and roll-out end to end, fully integrated solutions. Specific examples include: accounts payable; invoice management; quality assurance; complaints processing; document control; contracts management; insurance claims and policy administration.
Aiimi is able to offer a number of ECM solutions in its hosted SaaS environment.
Content Management
Communication comes in an increasing number of different forms and via a variety of media including: scanned images; electronic forms; pdfs; email; audio and video footage, as well as Facebook, Twitter and other social media feeds. All of these play their part in the effective operation within an organisation and the ability to store, share, retrieve and amend the information, whatever the format and source, in a managed way is now more important than ever.
Aiimi’s experienced consultants work alongside our clients to define suitable ‘file plans’ and storage structures as well and access and collaboration strategies.
Archiving
Electronic communications, especially those with embedded photos, video and voice footage, can be very large. Despite the fact that IT hardware is generally becoming more affordable, especially when operating in a cloud environment, it is very important for an organisation to manage the media used for storing and archiving its information assets.
Whilst email in itself is not generally large in size the volume of items exchanged can soon escalate, with historic trails quickly clogging up the operational servers. Using the migration capabilities of the latest ECM tools, organisations can now implement various archiving strategies to help relieve the burden that email places on the operational storage platforms.
Our consultants have practical experience in designing and implementing cost effective document archiving strategies, whatever the business driver and storage challenges.
Legacy Decommissioning
Over time an organisation will update and replace its Line of Business systems in order to support the changing requirements of its business. This on its own is no small task however many companies find that they continue to incur unnecessary cost and management overhead in keep old and unused systems in operation purely in order to access the historic data contained within their databases.
Aiimi’s consultants are experienced at working with clients to identify the business case for the use of ECM tools and techniques in order to archive the historic data thus allowing the historic systems to be decommissioned.
Records Management and Compliance
As the information that an organisation holds and distributes increases, so does the obligation to demonstrate sound management and control. This includes access controls, retrieval obligations and retention strategies. In many cases this is now subject to external regulation, such as Data Protection and Freedom of Information.
Our consultants can design and implement robust and demonstrable records management strategies, underpinned by leading technology solutions that will support the execution of compliant processes.
Workflow and Business Process Management (BPM)
If information is the life blood of an organisation its processes are its arteries. We have extensive experience in designing, configuring and introducing enterprise level workflows and business process schemas that allow our clients to make the most effective use of the information that they have stored.
Our consultants can install and configure the workflow and BPM software, set up the process maps, controls and authorities required. We are skilled at defining the process orchestrations in a BPM environment as well as configuring the simpler flows within an integrated workflow environment.
SAP Integration
For clients already using SAP as their core Line of Business system, Aiimi’s consultants can advise, design, configure and embed the core ECM workflows directly within them, such that users have no need to learn a new interface or application.
Aiimi’s consultants have practical experience integrating the Open Text ECM suite with various SAP applications.
Digital Asset Management
For any organisation that has invested time and money in building a brand, the tight control of all of its digital assets and their use is essential. Our consultants have extensive experience in this area and are able to offer solutions for streamlined design approval and controlled release and distribution, both within the organisation and to external advertisers and producers.
Image Capture
Despite the gorwth of new communication media, the exchange of paper documents is still a major overhead for many organisations, especially when these are associated with customer correspondence, supplier invoices, purchase orders and delivery notes.
Aiimi’s consultants can assist you to identify the most effective approach to capturing these documents into your ECM system, including scanning processes and the appropriateness of Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) techniques.
Collaboration and Social Media
The popularity of Facebook and Twitter within the broader community has demonstrated the viral power and effectiveness of these techniques, even in a business context. Leading technologies are now embracing these contact channels and looking to embed them within an organisation’s internal and external communication strategies.
Aiimi’s consultants can work with you to identify how and where these approaches could add value to your operation and then design and implement effective management strategies for the information generated.
SharePoint
Most organisations will already have a number of ECM platforms in place within their operations, many of them having been developed to meet departmental needs. This is particularly true in the world of SharePoint where a plethora of local portals and repositories have tended to spring up.
Our consultants are able to provide our clients with impartial advice and guidance on the best ways to get the most from their SharePoint investments whilst in some cases complementing these with robust ‘back end’ ECM capabilities.
We are experienced at both designing and building solutions that integrate SharePoint with the Open Text ECM suite.
Mobile
Business life no longer exists within the boundaries of an office, with many of the key functions now being executed ‘on the move’ using a broad range of smart devices.
Our consultants are skilled at being able to translate the traditional content environments into effective mobile tools that allow information to be reviewed, assessed and acted upon wherever the user is.
