Senior DevOps Engineer

Job Description

Aiimi Insight Engine is an industry leading product, and we are looking for people to help us take this to the next level, our ambition is to be a recognised leading insight engine by IDC, Forrester and Gartner. You will be a dynamic go getter, motivated by keeping customer satisfaction high, strong communicator, someone who is willing to roll their sleeves up and get stuck in with the team, with a passion for driving best practice and mentoring team members and have an ambition for growth.

In this role, you will be working directly with our clients, helping turn their business requirements into highly performant and scalable software services, monitoring the KPI’s of both the technical features and general usability, and communicating this back to the software development team in an actionable way.

The keys areas that this role will focus on include software deployments, management of client environments and infrastructure, and instilling devops best practice processes, with a laser focus on delivering customer success.

This role will see you:

  • Lead on the deployment of Aiimi Insight Engine to our client environments. Managing this as a continual process as new versions of the software are released for the purposes of maintaining an ever-green service.
  • Proactively monitoring performance to ensure the lights are always on, system outages are minimized, and service KPI’s are being achieved. Spotting issues before the client does.
  • Advising clients in the shaping of their strategies for how they can best maintain an optimal and performant service, so that the user experience is never compromised
  • Working with agile software development teams, to consistently deliver actionable feedback that help drive product improvements.
  • Performance benchmarking and testing of Aiimi Insight Engine as new versions of the software are deployed to client environments.
  • Configuring Aiimi Insight Engine to meet client requirements
  • Bringing expertise in automating the deployment process, making this more seamless
  • Running product demonstrations and communicating complex information clearly and concisely
  • Utilising your technical skills to help mentor and coach other members of the team on best practice
  • Getting stuck into all elements of the process including customer support and incident management
  • Driving DevOps best practices

You will be responsible for the following main areas

Technical Innovation and Delivery

  • Ensure your own personal development, knowledge and skills are up to date and maintained, including emerging trends that may be relevant for solutions being developed particularly in the Cloud, Automation and Platform arenas
  • Support an environment of continuous learning and development for the team sharing your knowledge and expertise
  • Deploying InsightEngine in line with business requirements and performance KPI’s and continuing to support end users with the product, escalating where needed
  • Deliver accurate, informative and clear product demonstrations to key stakeholders

Client side

  • Credibly represent Aiimi Insight Engine, being seen as the technical expert who can easily articulate business value
  • Ensuring that stakeholder expectations are managed and explored to find the best solutions and maintain high quality and performance of the service
  • Understanding end user feedback and making sure it’s communicated effectively to the development team
  • Influencing stakeholders to ensure the business needs are reasonable and achievable

Requirements

  • Be focused on delivering exceptional service to our clients
  • Have a proven track record in both architecting and managing scalable and performant systems
  • Demonstrate the ability to influence clients and stakeholders
  • Possess previous experience of the Elastic Stack
  • Be an expert in either Azure, AWS or GCP
  • Have worked with both Linux and Windows OS
  • Have excellent time management skills, able to juggle multiple projects and clients
  • Likely have worked with large, complex organisations
  • Have a desire to mentor other DevOps engineers
  • Bring an understanding of enterprise network architecture (firewalls, proxies etc.)

We are looking for candidates who have the following technical skills:

  • Azure/AWS/GCP
  • Elastic Search and Kibana
  • Docker Containers and Kubernetes
  • Automated testing
  • Linux and Windows

And any experience with the following would be desirable:

  • Scaled agile
  • SaaS (Private Cloud, Aiimi Hosted), On Prem
  • Python

For more information or to get in touch please email Talent@aiimi.com

We’ll keep your details on file for any relevant roles that come up – to opt out of this, just drop us an email: Talent@aiimi.com.

Aiimi is an Equal Opportunities employer and applicants are selected solely based on their relevant aptitudes, skills and abilities in line with the job they are applying for. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

Qualifications

No specific qualifications required.

Where did you find out about Aiimi and this opportunity?
Benefits & Perks

What you can look forward to

Flexible benefits. Including life insurance and income protection cover from day one, plus 9% pension contribution and full private health care upon passing probation

Aiimi Team Meetings every month - via Zoom or in-person

25 days annual leave plus bank holidays (and an additional day for every 2 years of employment with us)

Flexible hours and flexible working

Mental wellbeing support. Including paid private counselling, a 24/7 helpline, and regular Aiimi Cares workshops. We also have 16 fully-trained Mental Health First Aiders in our team.

Up to £100 per month allowance towards your mobile phone and broadband bills

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