User Researcher

Job Description

Due to recent significant growth, Aiimi are recruiting for a User Researcher to join our professional services team where you will assist us in the use of technology to solve complex business problems both for our organisation and our clients. You will help us understand our customers, their users, and what can be improved on to better meet their needs.

The User Researcher will be responsible for helping define and drive the future of our customer’s products. You will reveal what users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.



•Plan, design, and conduct user research that focuses on user needs within both B2B and consumer environments

•Understanding, analysing and articulating user needs in order to help identify key themes and actionable findings as well as building up rich insights into user behaviours.

•Usability testing planning and facilitation (of early-stage concepts through to prototypes and products)

•A proactive approach where you push forward with ideas, build momentum and keep the team and customer stakeholders engaged

•Understanding of the bigger picture and how an individual digital experience works as part of a larger customer experience ecosystem

•Communicate research findings through presentations, show and tells, and formal reports

•Excellent organisational and time management skills; you will need to be comfortable working on multiple work streams

This role will see you:

•Work with senior stakeholders to understand user needs as well as business requirements and objectives

•Drive user research activities and play back outputs to team and stakeholders as required

•Plan and facilitate user research sessions with internal and external users and other stakeholders

•Work within and collaborate with the UX and wider product teams to bring them on the research journey with you

You will ideally have:

•Experience working within the GDS framework

•Carrying out user research using agile methodologies

•Experience in business tools and software


Aiimi operates in a collaborative working environment and encourages all employees to work in conjunction with colleagues wherever possible, whilst also encouraging independent working. For more information or to get in touch please email

We’ll keep your details on file for any relevant roles that come up – to opt out of this, just let us know.

Aiimi is an Equal Opportunities employer and applicants are selected solely based on their relevant aptitudes, skills and abilities in line with the job they are applying for. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.


No specific qualifications required.

Where did you find out about Aiimi and this opportunity?
Benefits & Perks

What you can look forward to

Flexible benefits. Including life insurance and income protection cover from day one, plus 9% pension contribution and full private health care upon passing probation

Aiimi Team Meetings every month - via Zoom or in-person

25 days annual leave plus bank holidays (and an additional day for every 2 years of employment with us)

Flexible hours and flexible working

Mental wellbeing support. Including paid private counselling, a 24/7 helpline, and regular Aiimi Cares workshops. We also have 16 fully-trained Mental Health First Aiders in our team.

Up to £100 per month allowance towards your mobile phone and broadband bills

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