Take the stress out of maintaining your critical data, and your digital and content systems, through our application management services. Whether that’s service-level agreements, service outcomes, or fixed costs, we will help your business teams manage and deliver guaranteed outcomes.
How we help your business.
Our managed services team supports your existing or recently implemented solutions using OpenText Content Server, eDOCS, or Microsoft SharePoint. We also fully support cloud-based services, hybrid, or private data centre installations.
Our UK-based service desk provides on-site and remote call-down support, and fully managed services from our or your cloud. Our Application Management & Monitoring (AMM) suite expertly monitors and alerts customers using OpenText Content Suite software. An ‘administrator in a box’ provides insight into user experience, performance, and problems with Content Server installation. It also supplies trend graphing for architecture and license capacity planning. This enables our team to enhance your existing network monitoring solutions, such as Azure Analytics, with application-specific information, and improve the resilience and reliability of your application.
Our Managed Services DevOps team works together with our technical support team to continually improve the solutions we manage on your behalf. In addition, our team:
- Provides ongoing support with regular maintenance
- Monitors and reports on problem areas
- Reports on customer service-level agreements (if applicable)
- Conducts customer satisfaction surveys
- Monitors and reports on problem areas, trend analysis, and tracking
- Measures and reports on customer satisfaction
Want to go faster?
Our Service Accelerators are designed to get you to your destination faster and take you further. Each is underpinned by the Aiimi Insight Engine, creating a virtual data mesh that discovers and interconnects all information across your enterprise, giving you a comprehensive picture of your data universe and enabling you with actionable insights.
Here are the Service Accelerators available within our Managed Services offering.
Implement DSAR as a service by leveraging the personal data discovery and customised DSAR workflow within the Aiimi Insight Engine. Easily and securely share information with the subject using our disclosure portal.
We’re a friendly, down to earth bunch.
Head of Solution Engineering
Senior Consultant - Content
Having worked with Aiimi to trial this software on two separate sets of calls, we can now take even deeper learning from our conversations with customers, which is fantastic news when it comes to developing our people and services to better meet their needs.
Tell us a bit more about yourself, and we'll be in touch.
- 1 An Aiimi team member will get back to you within one working day. We won't keep you on hold.
- 2 We'll ask you about your opportunity, idea, or question. We like to chat.
- 3 We'll put you in contact with our most relevant expert. We take a personal approach.
